Remote-support: the best support you can get
Your organization provides care and you consider this to be your core task. The support of the healthcare professional is partly digital and there is increasingly remote management of your cloud applications (remote support). The satisfaction of your healthcare professionals partly depends on the proper functioning of your applications and easy access to the digital work environment. The end user expects optimal support from a support desk when he or she experiences problems when using the applications. User questions take time and attention and distract from your core task. If support fails, there is a chance of continuity problems.
By outsourcing remote support to Digital Care, your organization is relieved and you have more time for your core task. Because Digital Care is available at fixed times, the healthcare professional can be helped faster and more effectively. The focus of our service consultants is on solving problems immediately.
The benefits of remote-support
- reliable: we provide reliable advice that meets the needs of your healthcare professionals;
- involved: we know your working method and we apply a personal approach;
- budget: the service is available for a fixed amount per month (if feasible);
- continuity: we guarantee the knowledge, sufficient staffing and continuity of support;
- It goes without saying: your healthcare professionals will be helped immediately by knowledgeable specialists.
Our approach
During our intake interview, we discuss together with you how the services will be organized and how the support will be provided. During the implementation, we get to know your organization and end users. When delivering the service, our ticket system is customized to your process and need for information.
You will receive a quarterly report on our progress and you will be assigned a dedicated contact person.
Your partner for workplace management, remote support and client satisfaction research
We started as a digital workplace manager in 2018 and use Mobile Device Management to set up and remotely manage tablets and telephones. Our services have been expanded to include client and employee satisfaction surveys. This service is focused the needs of our customers: traditional surveys gave too little results and lacked quality. That is why, in addition to workplace management, we also conduct telephone client satisfaction surveys. Our services are reliable, always available and dedicated.
Digital Healthcare is NEN 7510 and ISO 27001 certified.
For questions about our working methods, services or administrative questions, you can send an email to servicedesk@dedigitalezorg.nl or call us on 038 2060026.
Contact
Neem contact op met ons om uw uitdagingen met uw mobiele werkplek in de zorg of cliënttevredenheidsonderzoek te bespreken.